Your Privacy Is Important
At Lifte Loans, we understand that the information you share with us is personal and important. How we collect, use, hold, and protect your information matters — and we want you to feel completely secure whenever you deal with us.
This Privacy Policy explains our practices around your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Privacy (Credit Reporting) Code 2024.
What Information Do We Collect?
We collect personal information — meaning any information or opinion about you as an identified or reasonably identifiable individual. This may include:
- Identity and contact details (name, address, date of birth, phone, email)
- Employment and income information
- Financial information and transactions
- Marital status and family circumstances where relevant
- Credit history and credit reporting information
- Health or sensitive information (only where necessary, and with your consent — for example, for mortgage protection insurance)
We only collect what is necessary. If we need sensitive information, we will always ask for your consent first.
What If You Don’t Provide Your Information?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs. In most cases, we need to identify you in order to provide our products and services. However, where it is lawful and practical, you may make general enquiries without identifying yourself.
How Do We Collect Your Information?
We will always aim to collect your personal information directly from you. Where this is not possible, we may collect it through:
- Our aggregator, National Mortgage Brokers (nMB)
- Credit reporting bodies (e.g. Equifax, Experian, Illion)
- Business referrers, introducers, or third parties acting on our behalf
- Publicly available sources
We will inform you of the source and purpose of any third-party collection before we proceed.
Why Do We Collect Your Information?
We collect and use your personal information to:
1. Assess and submit your application for credit to a lender or credit provider
2. Provide you with credit assistance and finance advice
3. Administer and manage our client relationships
4. Communicate with you about products or services that may be relevant to you (unless you opt out)
5. Meet our legal, regulatory, and compliance obligations
6. Conduct internal reporting, analytics, and business improvement
8. Any other purpose reasonably related to the above
Direct Marketing
We may use your contact information to send you updates, offers, or information about products and services we think may be relevant to you. These communications are designed to be genuinely useful — not pushy.
You can opt out at any time at no cost. To unsubscribe, contact us at:
The Privacy Manager
Lifte Loans
PO Box 26, Hamilton Central QLD 4007
Email: [email protected]
We will action your request as soon as possible.
Who Do We Share Your Information With?
To provide our services, we may share your personal information with:
1. Credit providers and lenders
2. Credit reporting bodies (e.g. Equifax, Experian, Illion)
3. Our aggregator, National Mortgage Brokers (nMB)
4. Mortgage insurers, originators, brokers, and managers
5. Government and law enforcement agencies (where required by law)
6. Our suppliers, service providers, and contractors
7. Any person proposing to guarantee or who has guaranteed your credit
8. Financial consultants, accountants, lawyers, or real estate agents
9. Any organisation considering acquiring an interest in our business
Before sharing your information, we take reasonable steps to ensure the receiving organisation is committed to protecting your privacy to the same standard we are, and that you have consented where required.
We do not sell, trade, or rent your personal information.
Credit Reporting
As part of the credit application process, we may exchange credit information with credit reporting bodies. This may include:
- Identification details
- Credit enquiry records
- Default or hardship information
- Repayment history
- Consumer credit liability information
Credit reporting bodies we may use include:
- Equifax — www.mycreditfile.com.au
- Experian — www.experian.com.au
- Illion — www.illion.com.au
You have the right to contact any of these bodies to request they not use your information for pre-screening or marketing purposes, or if you believe you are a victim of fraud.
Do We Send Your Information Overseas?
Some of our service providers use cloud servers located overseas to store your information, and some operational or administrative services are performed by related entities overseas. Countries we may send personal information to include:
- New Zealand, India, Philippines, the United States, the United Kingdom, and countries in the European Union
We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with Australian privacy standards.
How Do We Protect Your Information?
We take the security of your personal information seriously. Our safeguards include:
- Physical security measures such as access controls
- Computer security including password protection and encrypted systems
- Information security policies that all staff and business partners must follow
- Encryption on our website to protect data in transit
You can help protect your information by keeping any passwords strictly confidential and logging off shared devices. We are not responsible for any unauthorised access resulting from you disclosing your password to a third party.
How Long Do We Hold Your Information?
By law, we are required to retain certain records about you even after your matter is complete. When your information is no longer needed or legally required to be held, it will be securely destroyed or de-identified.
How Can You Access or Correct Your Information?
You have the right to request access to the personal information we hold about you at any time. We will respond within 30 days of receiving your request.
If the information we hold is inaccurate, incomplete, or out of date, we will take reasonable steps to correct it. If we refuse a correction request, we will advise you in writing of our reasons and the options available to you.
You may make a request for access or correction by contacting our Privacy Officer using the details below.
The Privacy Manager
Lifte Loans
PO Box 26, Hamilton Central QLD 4007
Email: [email protected]
We do not charge for access or correction requests.
Making A Complaint
If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer in the first instance. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you may escalate your complaint to:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email : [email protected]
Website: www.afca.org.au
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email : [email protected]
Email : www.oaic.gov.au
Compliments & Concerns
We genuinely value your feedback. If one of our team has gone above and beyond, or if you feel we’ve fallen short of your expectations, we want to hear about it. Your feedback helps us continually improve.
Please reach out using the contact details below:
The Privacy Manager
Lifte Loans
PO Box 26, Hamilton Central QLD 4007
Email: [email protected]
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We recommend checking our website periodically for the latest version.
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Location
320 Adelaide Street, Brisbane City QLD 4000
(Appointments only)
Get Employed Pty Ltd t/as Lifte Loans | ACN 658 609 922 | Brisbane, QLD
Credit Representative No. 565683 of National Mortgage Brokers Pty Ltd ACN 093 874 376, Australian Credit Licence 391209
© 2025 Lifte Loans. All rights reserved.
Disclaimer: The information provided on this website is general in nature and does not constitute financial advice. It should not be relied upon as a substitute for tailored financial or legal guidance. Before making any financial decisions, consider your personal circumstances, goals, and objectives. We recommend seeking independent legal and financial advice where appropriate.
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